Q: When is the Glasgow 2026 Commonwealth Games? 

The Glasgow 2026 Commonwealth Games will be held from 23 July until 2 August. 

Q: What is the Glasgow 2026 volunteer programme?  

People really do make Glasgow and our volunteers will be the heartbeat of our Games. As a volunteer you will be the face of the Games, welcoming thousands of spectators, athletes and support staff to Glasgow, providing them with an ‘Altogether Brilliant’ Games experience, which energises, excites and entertains. 

This is your chance to be part of history and be part of something unforgeable. An opportunity to gather in Glasgow once again and to help us pioneer, share and craft an all-new version of the Games, paving the way of a new era of major sporting events. 

Q - How do I become a Glasgow 2026 volunteer? 

To become a volunteer, first you need to meet the eligibility criteria. If you meet the criteria and agree with the terms, then you should fill out the application form via the Volunteer Portal. You can follow this link to the Volunteer Portal.  

The application form will take around 20 minutes to complete and can be done on a computer / laptop, tablet or smartphone. We will need some personal details and you will be asked to upload a form of identification. You will be able to tell us about what roles and venues you would prefer and whilst you don’t need any formal experience to apply, you have the opportunity to let us know about any specific skills and qualifications you have. 

Once the application phase has closed, we will review all the information you have provided and ask you to participate in an online selection process to help us find out a little more about you and make sure we have all the information needed to work out the best role for you.  

Q – What should I expect if I apply? 

We will let you know the outcome of your application from early 2026 and if you are successful, we will outline the role and venue we will be offered. You will be asked to confirm the role offer on the Volunteer Portal.  

Full training will be provided before the Games gets underway, around Spring 2026, making sure you have all the information you need to confidently carry out your role. Also look out for an orientation event which will be a great opportunity to meet your fellow volunteers and find out all you need to know about the Games.  

As we move towards Games-time, you will receive information on your scheduled shifts and an invitation to collect your very own Glasgow 2026 uniform and accreditation. Then all that's left is to prepare to make memories to last a lifetime!  

Q – When do volunteer applications open and close?  

Applications for the Glasgow 2026 Commonwealth Games volunteering programme open on 16 September 2025.   

Keep an eye on our social media channels and website for updates and two weeks before the application window is closely, we will let you know through social media and our website. If you start but don’t complete the application form, we will send you a reminder to complete before applications close.  

Q – What kind of roles can I apply for?  

With more than 3,000 volunteers required supporting 19 functional areas, there’s something for everyone; for those who are passionate about a particular sport, or those who want to represent their city and help bring the Games to life, as well as people who have never volunteered before and want to get involved.  

When you apply to volunteer, you can select three functional areas that you’d like to volunteer in. Some of the areas you could choose, include:  

Spectator Services: Glasgow is well-known for being a city open to all and you’ll be a friendly, fun face welcoming spectators, officials, delegates and athletes to our world-class sporting venues 

Accreditation: you’ll help distribute access passes to thousands of athletes, officials, delegates and media.    

Venue Transport: helping to support the safe and sustainable movement of athletes, support staff and Games Family groups around venues, such as competition venues, accommodation and transport hubs.   

 Sport: you will be at the centre of all the action, supporting Games officials with the operational delivery of our incredible 10 sports and six Para sports helping to ensure they run smoothly and supporting every brilliant moment.    

Media: helping members of the media from across the Commonwealth by supporting the operational delivery of the Games Media Hub and competition venue media centres, interview areas and photographer positions. A key role in helping the media tell the stories and share the images of Glasgow 2026.   

For a full list of these areas please head to the Glasgow 2026 website.  

Q – Can I be a volunteer driver?  

Glasgow 2026 is re-thinking Games transport. Whilst we will be actively encouraging active travel and use of public transport, there will be a small number of volunteer driving positions available and you can indicate your interest in these roles as one of your preferences on your application.    

You must hold a valid UK driving licence to become a volunteer driver and you will be asked to provide information on your driving history and your driving licence on the application form.  

Q – Will there be any medical roles in the volunteering programme? 

There will be no medical roles available in the volunteering programme. Medical roles will be available as paid positions and recruited for separately. Keep an eye on the recruitment section of our website for more information. 

Q – Will there be any security roles in the Volunteering program?    

There will be no security roles available in the volunteering programme. Security roles will be available as paid positions and recruited for separately.  

Q – Where will I be volunteering?  

Glasgow 2026 events are being hosted in four iconic venues across Glasgow. From providing the first hello and the final goodbye, volunteers will be required across these locations to support the Games experience for thousands of spectators and 4,500 athletes and team officials.  

  The venues that will be used for Glasgow 2026 Commonwealth Games are:    

• Sir Chris Hoy Velodrome and Arena   

• Scotstoun Stadium   

• Scottish Event Campus (SEC)   

• Tollcross International Swimming Centre  

 We will also require volunteers to support athletes and team officials in spaces across the city centre.  

 You can find out more information about our iconic sport venues here: https://www.glasgow2026.com/venues 

Your allocated venue will depend on the role you are selected for and we will take into consideration your venue preference when considering where you would be best placed.  

Q – Do I need any qualifications to volunteer?  

We welcome applications from people from all walks of life and from different backgrounds. You don’t need any formal qualifications or experience to apply to be a volunteer, but if you have any specific skills or qualifications, you can let us know in your application and we’ll do all we can to assign you to a role that’s relevant to your experience.   

If this is your first time volunteering, we would love to have you as part of the team and will provide all the training you need to confidently carry out your role. 

Q – Do I need to live in Glasgow or Scotland to volunteer, and will you be recruiting international volunteers?  

We would love for as many people from the Glasgow area as possible to be involved in the Games, and we welcome applications from Scotland, the UK and further afield.  

You do not need to be a permanent resident in Scotland or the UK to take part but you must have the appropriate right to volunteer in the UK.  

During the Games, you will need to be able to organise your own travel to Glasgow and source your own accommodation for the duration of the Games.  

If you are from outside the UK, please refer to the Government Department of UK visas and immigration found on the Gov UK website to examine the most appropriate visa and eligibility criteria for your nationality or contact your embassy.  

Getting an appropriate visa is your responsibility and Glasgow 2026 will not sponsor your visa. If you are unable to get a visa, unfortunately, you won’t be able to volunteer at the Games. 

Q – Can I volunteer together with my friend or a member of my family?  

Absolutely. We’d love you to get as many friends and family involved and applying alongside you.  

However, we’ll consider all applications on an individual basis and based on the skills, experience and preferences of each individual applicant.  

We can’t specify yet which role you’ll be asked to perform, the location or guarantee who you’ll be volunteering with, but what we can guarantee is that you will make lots of new friends and unique memories on the journey.  

If you require a companion to assist you in your role, please see the accessibility section.  

Q – Can I submit a group application to volunteer as an organisation or a team?  

We welcome applications from groups and ask that each member of the organisation or team apply individually and choose the same venue and functional area to maximise your chances of being selected together.  

 However, it’s important to remember that we cannot guarantee you will be placed at the same venues, on the same shifts or given the same roles.

Q – Due to my religion, I will require short breaks from my duties for special prayers or observances. Will there be adequate facilities available for these prayers?  

We welcome volunteers from all backgrounds and faiths. We will have facilities to cater for special prayers or observations at every venue.  

Q – I have accessibility requirements. Can I volunteer?  

Yes, everyone is welcome to apply to volunteer for Glasgow 2026. We can make reasonable adaptations to volunteer roles to ensure that those with accessibility requirements are able to volunteer. When making your application, let us know on the application form how we can help you to participate.  

Q – Will my allocated location be accessible?  

Yes, please let us know of any additional requirements you have in your application. We will ensure that your role matches your strengths, skills and any requirements. 

Q – I will need a companion to assist me in my role; can I still apply?  

Yes, please let us know in your application. As well as assisting you during your role, we welcome your companion to support you during the volunteer selection process, at training and all other parts of the volunteer process.  

You don’t need to know the name of your companion when applying. We will ask you for these details if you are offered a role and we may ask for your companion to register on the system as well so we can manage accreditation for them. 

Q – Will interpreters be provided for volunteers communicating in British Sign Language (BSL)? And can I bring my own BSL interpreter?  

Yes, for those who communicate in British Sign Language we will support you throughout the programme. Please let us know on the application form when asked about reasonable adjustments and we will work with you to ensure you have the support you need.  

You are also welcome to bring your own British Sign Language interpreter to support you. Please let us know on the application form and we will be in touch to discuss the details. 

Q – I have an assistance dog can I still apply?  

Yes, you are more than welcome to apply. Please let us know on your application form if you plan to bring your assistance dog with you to your shifts so we can make sure the relevant information is shared.  

Q – Is the application form available in an alternative format?  

Yes, if you require the form in an alternative format, please contact us through the enquiry form on our website. Look out for the ‘help’ button at the bottom of the page and submit an enquiry. A member of our team will get back to you as soon as possible. 

Q – What are the eligibility requirements I must meet to volunteer? 

Glasgow 2026 is the Games for everyone and we’re looking for volunteers that reflect the diverse communities of Glasgow, Scotland, and the UK.   

Volunteers must meet the following criteria:    

• You must be at least 16 years old by 1st September 2025.   
• You must be available to volunteer for the full duration of the Games (23 July to 2 August 2026) and commit to completing a minimum of six volunteer shifts;  
• You must be able to speak and read English or communicate using British Sign Language (BSL); 
• You must be eligible to volunteer in the UK;  
• You must agree and pass relevant security risk assessment checks;  
• You will be required to accept the volunteer role and venue you are offered;  
• You must attend and complete all required training. 

Q – What does the Security Risk Assessment Check consist of? 

All volunteers must undergo a security risk assessment check. This is a common requirement for major events. Glasgow 2026 will ask for personal information in your application form, such as name, email address, date of birth, nationality and identification that will be used as part of our security risk assessment. This will ensure we have a safe Games for everyone. 

Q – Is there a minimum age to volunteer?  

Due to the nature of the roles, training and preparation that everyone will be asked to undertake, volunteers must be aged at least 16 as of 1 September 2025. 

Q – What language requirements will there be to volunteer? 

Volunteers must be able to speak and read English or communicate using British Sign Language (BSL), although English does not need to be your first language.     

Q – What are the benefits of volunteering?  

Volunteering has many benefits from building up your skills and confidence, to building community and experiencing something new and different. Whatever you are aiming to get out of volunteering, you will find like-minded people along the way and make memories to last a lifetime.  

Q – Will food and beverages be provided?  

You will receive a meal during your shift and refreshments will be available on any allocated breaks. We ask you to please bring your own reusable water bottle to your shifts with you to help us reduce waste.  

Q – Will my travel expenses be covered?  

We are aiming to make Glasgow 2026 the greenest and most sustainable Games, so we’re encouraging everyone – staff, volunteers, athlete and spectators to use public transport and active travel wherever possible.  

We encourage all volunteers to take public transport or use active travel to and from venues for their shifts where possible. We may provide you with free public transport to your venue subject to availability and we will ask you if you would like to receive this on your application form.  

You will not be reimbursed for the cost of using a private car or any other mode of transport to attend your shifts. 

Q – Will accommodation be provided to volunteers?  

Accommodation will not be provided for volunteers and all volunteers are responsible for arranging, and paying for, any accommodation they may require before or during the Games. 

Q – Do volunteers receive free tickets to the events?  

Volunteers will not receive free tickets to any of the Glasgow 2026 events. You are welcome to apply for tickets, and we will attempt, wherever possible, to schedule your volunteer shifts so that you can attend a Glasgow 2026 event that you have purchased tickets for. We ask that you take into consideration the six shifts we will ask you to complete over the Games period. You can find out more about how to apply for tickets at https://www.glasgow2026.com/get-involved/tickets.   

Q – Will I be paid for my time?  

Volunteers will not receive any financial payment in exchange for their participation in the Glasgow 2026 volunteering programme.  

Q – I have specific dietary requirements; will this be catered for?  

You can let us know about your dietary requirements as part of your application and we will do our best to cater to them.  

Q – Will you provide childcare or respite cover while I am on my shift?  

Glasgow 2026 is unable to cover the cost of childcare or respite care. 

Q – Will there be space to store my personal belongings while I am volunteering?  

Each venue will aim to have a small storage space available to volunteers, however we recommend you only bring essentials with you to your shift and keep any valuables with you.  

Q – Will I be covered by insurance while I am volunteering?  

Yes, you will be covered by insurance for the duration of your shifts at Glasgow 2026.   

Q – Will there be a risk assessment for my role?  

Yes, all volunteer roles and venues will have the appropriate risk assessments in place.  

Q – How many shifts will I be asked to complete?  

Volunteers will be asked to complete six shifts over the 11-day Games period.  

Q – How long will a shift be?  

The length of your shifts will be dependent on the role you are assigned and the competition schedule. A shift will be on average between four and eight hours. The health and safety of volunteers is paramount, therefore length of time between shifts will be managed and the relevant breaks during shift will be enforced.   

Q – Do I get a break during my shift?  

Yes, volunteers will receive the appropriate breaks depending on shift length. If you require additional breaks to support you to volunteer, please let us know in your application form and as we move closer to the event.  

Q – Will I be able to watch the events?  

Volunteers will be stationed in a range of locations around Games venues and a small number may be able to see events taking place, although the primary consideration will be on the role you are performing. Most volunteers won’t be based on the field of play and will be unlikely to see sporting competition as it happens. 

Q – I’ve applied to volunteer, and I want to purchase tickets. Can I still volunteer if I am successful in getting tickets?  

We will attempt, wherever possible, to schedule your volunteer shifts so that you can attend a Glasgow 2026 event that you have purchased tickets for. However, please keep in mind that you will be asked to complete a minimum of six shifts over the Games period and you should not over schedule yourself during this time.   

Q – What is Glasgow 2026 doing to ensure my personal data is safe?  

We take all reasonable precautions to deal with your personal information lawfully and to protect it against loss, unauthorised access, use, modification, disclosure or other forms of misuse. For information check our privacy policy.  

Q – Will my data be shared with any third parties?  

We will never share your details with external parties without your consent. Information will only be shared with other entities in accordance with our privacy policy.   

During the Games delivery phase information on your volunteer role, your shifts and support you may need, along with your contact information may be shared with our Event Delivery Partners for the purpose of venue operations.  

For the Security Risk Assessment your information will be used for the purpose of completing a security risk assessment. 

Q – Can I request for my data to be deleted? 

Yes. 

Q – How long will it take to complete my application form? 

The application form will take approximately 20 minutes to complete. Applicants can save their application at the end of each section and return to it if more time is needed.  

Q – Will my application save automatically after each answer?  

Your application will save automatically when you move onto the next application page or when you save your application progress.    

Q – What do I need when filling out my application?  

There are a couple of things you should have close by when completing your volunteer application form to make it as easy as possible.  

Q – You will need to have your ID document(s):    

There are a couple of things you should have close by when completing your volunteer application form to make it as easy as possible.  

You must provide one form of valid documentation to confirm your identity and your eligibility to volunteer in line with UK immigration laws. This information is also required for the security risk assessment checks we must conduct to enable you to be part of the Commonwealth Games.  

Valid forms of identification are:    

• Passport   
• UK Drivers Licence (photocard)
• CitizenCard   
• Young Scot Card
• Biometric Card
• Biometric Residence Permit
• For those with no photo identification: UK Birth certificate or UK paper drivers licence 

If there are any changed to your identification document between now and the Games, it is essential that you let us know the new details if you are offered a volunteer position.  

Your clothing size – so we can capture accurate sizing to inform your uniform size.  

If you are aiming to apply to be a volunteer driver, you will also need your driving licence.  

Q – Why are equality and diversity monitoring questions included on the volunteer application form, and will my responses affect my application?  

We want to attract applications from a diverse group of people, so during the application process you are asked some questions that will help us find out a little more about you. These questions have been included so that we can see who our campaign has reached so far. 

Asking these questions isn’t new and it allows us to make improvements to how we deliver the volunteer programme. 

We will take a look at the responses to these questions throughout our volunteering application process, and this may allow us to make improvements in how we are raising awareness about our volunteering opportunities. That way we can make sure we reach people that are underrepresented in the applications that we have received so far.   

The responses to these questions aren’t used to make decisions on who is invited to attend the next stage of the process, and all reporting will be anonymised.  

Q – Why do you need to know my clothing size this early?  

Sustainability is a key objective for Glasgow 2026. Capturing accurate sizing of our volunteer applicants will allow us to order the right number of uniforms which will incur less waste and left-over uniforms.  

Q – Can I apply for more than one role?  

You can select up to three functional areas that you would be interested to volunteer in, but you will only be selected for one Games-time role.    

Q – Will I be assigned my first choice functional area and venue?  

Due to the large volume of applications, we cannot guarantee a role in your first-choice functional area or venue. We ask you to select up to three functional areas and venues in your application and we will try our best to find an opportunity that will match your interests. All volunteer roles are valued and designed to ensure maximum contribution and enjoyment for the individual.  

Q – How will I know my application has been received?  

If you have successfully submitted your application, you will receive a confirmation email to the email address you provided. Please ensure that you have checked your junk folder. You can also log in to the Volunteer Portal to check the status of your application. If it has been submitted, your status should state that your application form is submitted.  

Can I get help to fill out my application form?  

Yes. You can ask a friend or family member to help you complete the information.  

You can also visit your local Glasgow Library to access the online form or use the public Wi-Fi. Click here to find your local Glasgow library or click here to use the Government website to find public computer access in your local area.  

Glasgow Libraries also have a team of DigiPals volunteers who can help you to confidently use the website and fill in the application form. Ask at your local Glasgow Library for information.  

Volunteer Glasgow are hosting drop-in sessions where you can get support completing the application form. 

Q – What is the Glasgow 2026 Volunteer Portal?  

Once you have submitted your Glasgow 2026 volunteer application, the Volunteer Portal is a place where you can log in and access the status of your application. Through the portal you will receive important updates about your volunteer journey as well as general information, so make sure you keep your log in details safe!  

Q – I have forgotten my log in details, what should I do?  

You can reset your details on the login page of the Volunteer Portal. Please follow the link here. Enter your email address then click forgot password and follow the instructions. 

Alternatively, you can contact the contact centre by clicking the help button at the bottom of the page. Submit an enquiry form and a member of our team, will get back to you as soon as possible. 

Q – Will the volunteer portal inform me of the progress of my application?  

Yes.  You will be able to view the progress of your application by logging in to the Volunteer Portal, as well as other important updates on the journey.    

Q – When will applicants be notified?  

We aim to start letting everyone know the outcome of their application from February 2026. This will take some time as we make sure to communicate with everyone, whether they will be offered a role or not, so please be patient while we do this.  

Sadly, we cannot offer everyone a role but there are plenty of other ways to experience the Glasgow 2026 Commonwealth Games. 

Q – How long will I have to accept/reject the role?  

We will confirm how long you have to accept your offer in the email we send out. It is important to respond within the time frame and if you do not, we cannot hold your role and may offer it to another applicant.  

Q – How do I accept my offer?  

You will receive an email directing you to the Volunteer Portal to accept your role. Full instructions will be provided in this email.  

Q – I didn’t get the role I want. Can I request another?  

We will do our best to offer you a role that suits your skills, experience and interests. We cannot guarantee a particular role but will aim to offer you a role within your preferred functional area and venue.   

Unfortunately, due to the number of applicants and the scale of the Games, we are unable to offer alternative roles, and not all applicants will be offered a position with the Games.  

Q – Where do I find out more about my role?  

If you are offered a role, you will be able to find out more about your team and role by accessing your role description in the Volunteer Portal. All information will be provided in the offer email.  

Q – What happens if I am unsuccessful? Can you tell me why?  

We will send you an email to advise you if your application has been unsuccessful. Until you receive this notification you are still being considered for a volunteer position.  

We are grateful to everyone who shows an interest in volunteering for Glasgow 2026 but unfortunately, we are unable to provide individual feedback to those who were unsuccessful. Please don’t let this stop you from applying to other volunteering opportunities; you will definitely find the right opportunity for you.  

Q – Can I be considered for a different role if I have been unsuccessful with my application?  

Unfortunately, if you receive an email confirmation that you have not been selected for a role, this applies to all roles available. We will consider your application across all the roles at the Games, review your preferences and experience and try to find a good opportunity for you.  

We cannot offer everyone a role and want to provide opportunities to a range of volunteers with different experiences and interests. Please don’t take it personally if you have not been selected this time.  

Q – Will all offers be sent out on the same day?  

No. We will issue role offers in a rolling process, so not everyone will receive confirmation on the outcome of their application at the same time.  

Q – I haven’t been invited to interview and I also haven’t received an invite to the Workforce Orientation. Is this the end of my volunteer journey?  

You will receive an email to inform you whether you are successful or unsuccessful. All of our applicants will have a different journey. We’d encourage everyone to visit the Volunteer Portal for up-to-date information on the selection process.    

Q – What is a pre-Games volunteer?  

We are looking for enthusiastic, diverse and motivated individuals to help with the planning and preparations of the Glasgow 2026 Commonwealth Games. We may have opportunities for volunteers to support at local events and activities and behind-the-scenes preparation as the build-up to the Games gets underway. Please indicate in the application form if you would be available and interested in supporting before the Games.  

Q – Can I just volunteer for a pre-Games role?  

If you would like to only apply for a pre-Games role, please make this clear on the application form. Please keep in mind that there are less pre-Games opportunities available and if you choose to only do this and have a great time, we cannot then offer a Games-time role as these will already be assigned.  

Q – What are the benefits of becoming a pre-Games volunteer?  

You will get the opportunity to support behind the scenes and at local events as the excitement and anticipation builds. You may receive an additional polo shirt to wear during your shifts and an additional gift as thanks. You will receive training relevant for your duties and get the opportunity to meet other volunteers ahead of the Games.  

Q – Does my pre-Games role count towards the minimum six shift requirement for Games-time volunteers?  

This does not count towards your six shifts during Games-time and is an additional opportunity to support the event over and above your main volunteering role. 

Q – Will I receive training to fulfil my role?  

Yes, you will receive training for your volunteer role that will help you carry out your duties with confidence. We’ll email you with all the information you need about your training, and it will also be available on the Volunteer Portal. More information on the training sessions will be made available during 2026. Volunteers must attend the orientation weekend, and complete role and venue specific training.  

We will invite you to complete training on your role, a venue induction so that you know where to go and how the venue will operate, and an Orientation event that will get lots of volunteers together for an exciting moment before we all go to venue. Training will be a mixture of online and in person activities and there will be some optional training modules available for you to improve your knowledge on general areas.  

Q – Will there be an Orientation event?  

Yes. This is a great opportunity before the Games start to meet some of your fellow volunteers, to gain some valuable information about what to expect from your shifts and other key things that you need to know. We hope to release some exciting information at this event and build up the excitement ahead of the main event!  

Q – Will there be free public transport to attend the Orientation event? 

No. Volunteers will be responsible for arranging their own travel to the orientation event. 

Q – Where will I access my training materials?  

Training materials will be available on the Volunteer Portal. You will be invited to a mixture of face-to-face training sessions where you can select the time and date that is suitable to you, and online training that you can do at your own convenience ahead of starting your role.  

Q – I am an experienced volunteer; do I need to do the training?  

Yes. There will be information specific to this event that we need to make sure you know before you can begin your role, and this is a great way to make sure all our volunteers have the same information before starting their roles. There will be some training that is required to be complete before your accreditation will be released. 

Q – When will I get my uniform and what items will I receive?  

All volunteers will receive a uniform prior to their first shift, thanks to our Official Uniform Partner, Trespass. Details about how you will receive this will be shared with all confirmed volunteers in Spring 2026.  

All volunteers will receive *two tops, a rain jacket, trousers and a hat* 

Q – Can I keep the uniform?  

Yes, Glasgow 2026 uniforms, which have been provided by Official Uniform Partner, Trespass, are made for the volunteers to keep as a lasting memory of taking part in the Games.  

Q – Can I wear my own headscarf with the uniform?  

Yes, volunteers can wear their own headscarves or other religious headdress. If you have any questions, please don’t hesitate to get in touch.  

Q – Can I wear my own clothes with the uniform?  

Volunteers must wear the uniform as given during their shifts. This helps to identify you as part of the Games family and is a great conversation starter with your fellow volunteers.  

Q – What if my uniform doesn’t fit?  

We have asked for your uniform size on the application form to inform our uniform order and reduce the amount of uniform waste. We want all our volunteers to feel comfortable and proud when wearing the uniform so if it doesn’t fit properly. We will share information on what to do if anything isn’t quite right as part of the release of our uniform.  

Q – What is accreditation?  

Accreditation is your access pass that allows you onto venue and into the areas that you will be operating from. This is like your passport and must be looked after by you once you have received it.  

Q – When will I get my accreditation?  

You will be invited to collect your accreditation close to your first shift. Full information on when and where you will collect it will be available in your portal from late Spring 2026.  

Q – Do I need to provide information for my accreditation?  

We have asked for your photo as part of your application and other key information so that we have all the information we need ahead of time. If we need any additional information, we will be in touch to request it.  

Q – What do I do if I have lost my accreditation?  

A – If you lose, or damage your accreditation you should let us know as soon as possible. We will provide full information on what to do closer to your first shift.  

Q – How do I know what shifts I am allocated?  

Your shifts will be available in the Volunteer Portal. You will receive a notification to let you know when the shifts are available and you should make sure these are suitable as soon as possible. These will be available between four and six weeks in advance of the Games.   

Q – What do I do if I can’t make a shift I have been allocated or can’t attend on the day at the last minute?  

We will provide all this information as part of your training, including who to contact on the day and what to do in advance if there are any changes required to your shifts. 

Q – What will happen if public transport isn’t running at a time to get me to / from my shift?  

We will endeavour to ensure suitable public transport is available to all of our volunteers and will look to review shift times and other options if required. We ask that you check this when your shifts are released and let us know if you will have an issue getting to your shifts or home from your shifts when the times are released.  

Q – What happens after the Games?  

Take a moment to be proud. You have been part of something altogether brilliant, and we are so thankful for your support.  

If you have opted in to having your contact information shared with sporting bodies, or local volunteering organisations they will be in touch to let you know about more volunteering opportunities. Also keep an eye out for our official thank you and keep in touch with the friends you have made along the way, sharing your memories and remembering the ‘wow’ moments.